As we all know computers, as great as they are… like with most things inevitably issues can arise. With many of us working from home, if you have a quick computer question you can’t just ask the co-worker that sits next to you or give someone shout across the office. This is where Quick Assist can help as it allows them to remotely connect to your PC and enabling them to take control and fix the problem.
How do you get Quick Assist?
Anybody with a Windows 10 device can use it, as long as they are connected to an internet network.
How to find Quick Assist?
All you need to do is type Quick Assist into the search box on your windows PC Task bar. There will be then two options for you to choose from:
- Get Assistance
- Give Assistance
How to use Quick Assist to request assistance?
Launch the programme, then the user requiring assistance will need to click ‘get assistance’, then input the 6-digit security code (provided by their helper) after this they will click ‘share screen’ and the helper will be able drive the computer and remotely solve the issue.
How to use Quick Assist to give assistance?
Again, launch the programme, the user giving assistance will then be prompted to select a Microsoft account or to create one. They must then sign in with a Microsoft account (this is FREE and can be done here if necessary).
After this select ‘give assistance’, then generate a code that can be passed to the user requiring assistance.
What happens when you get help via Quick Assist?
Once the helper beings the remote session, there will be a “share your screen option available to the user with the helpers name by it. Shut down any private information you don’t want to see and then click ‘allow’.
Whilst the session is happening, there will be a yellow border around the edge of the desktop as well as the Quick Assist icon at the top of the screen.
There is also a messaging feature within the programme that enables both users to communicate with one another.
The helper will need to end the session and when the session has finished you will see a ‘Screen Sharing has ended’ box.
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Photo credit: Microsoft – Windows Community