Can your team work productively from anywhere using voice apps on their smartphones? Conduct remote business meetings via web conferencing without requiring apps? Service customer requests via website live chat? With a 3CX communications solution they can do this and much more.
The freedom of choice doesn’t end there, with 3CX you can choose to deploy on-premise on Windows or Linux, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free PBX that requires minimum management.
Communications: Hosted or on-premise phone system.
With 3CX’s support for remote extensions and mobile apps, employees can make & receive calls, access voicemail & other features whilst on the go, making it easy for employees to work flexibly.
Live Chat: Maximise Website Conversions.
Implementing 3CX’s real-time, customisable chat feature on your website means that you can quickly and easily convert visitors to leads & sales.
Once a chat begins this can be viewed in either the online portal or a mobile device and with the ability to route chats to the correct team member (and then even elevate them to calls or video) you can enhance customer experience.
Integrated, free Video Conferencing.
Chat and video features make it easy to work from anywhere and still be in touch with your team. 3CX’s video conferencing solution enables for screen sharing, document collaboration and remote presentations.
The internal chat feature supports real-time messaging between the team, alongside the ability to share files and images, you can be sure that everyone is aways connected.
Still need convincing? Here are some more benefits of 3cX:
- Security: With the use of encryption, firewalls, regular updates, and access control, you can be rest assured that 3CX is a secure system. 3CX also supports user authentication to ensure only authorised users can access the system. Strong password policies and MFA are also recommended to enhance security further
- Call routing & forwarding: 3CX allows for call routing and forwarding based on predefined rules and user preferences. This ensures that the right person or department receives calls, enhancing communication efficiency.
- Integration: 3CX can integrate with your Customer Relationship Management system and help desk software, which means critical information is readily available during interactions.
- Scalability: Whether your business grows or downsizes, you can add or remove extensions and lines easily, which in turn means that you only pay for the extensions you need at that time.
- Advanced features: 3CX includes various productivity-enhancing tools such as call recording, voicemail to email and presence management. These tools can boost capabilities without making additional purchases from another third party.
- Reporting: Administrators can manage the entire phone system through a web-based console and gain insights into call data, helping to optimise resources and improve customer service.
Discover More benefits.
Advanced call centre features & Reporting
Easy management
on-premise or hosted
Send professional business texts
Work remotely with
3CX apps
Maximise cost saving on phone bills
Other services