Momentum Broker Solutions

Finding the right IT partner for a more proactive approach

Momentum Broker Solutions is an independent commercial insurance broker network based in Leicester, providing the infrastructure, expertise and support that helps independent brokers start, run and grow their own brokerages.

Working within a highly regulated and security conscious environment, reliable technology and strong cyber security are critical to the business. Momentum needed an IT partner that could not only provide day to day support, but take a more proactive approach to managing its technology, security and long term IT strategy.

More importantly, they wanted a provider that would get to know the business.

For Operations Director Hazel, finding the right fit was a key part of the decision. Momentum wanted the capabilities and knowledge of an established IT provider, while retaining the personal relationship that comes from knowing who is supporting the business.

From the outset, Hugh took the time to understand how Momentum worked, what the team needed and what they wanted to achieve from the relationship. Rather than simply responding when something went wrong, DNS proposed a more proactive and security led approach. This included managed IT support, cloud backup and proactive monitoring, alongside measures designed to strengthen Momentum's wider cyber security.

Alongside 24/7 security monitoring and protection against evolving cyber threats, DNS is helping to strengthen the human side of cyber security through ongoing security awareness training and managed phishing simulations.

The training keeps employees up to date with emerging threats and builds practical awareness they can apply both in the workplace and their personal lives. Rather than becoming a tick box exercise, the content and phishing simulations make potential threats feel real and relevant to situations employees could encounter in their working day.

DNS is now taking this a step further by working with Momentum to integrate the security awareness platform with its internal Learning Management System (LMS), allowing the business to track training attendance, results and overall effectiveness through its existing learning environment.

Changing IT provider understandably brought some concerns. Momentum's clients and broker network rely on the business, so keeping disruption to an absolute minimum was essential. Hazel explained that changing provider initially made her nervous. Any changes needed to be properly planned, tested and clearly communicated so the team knew exactly what to expect.

The transition to DNS was carefully managed with these concerns in mind. The team took time to understand potential issues before they arose, helping to minimise disruption throughout the changeover.

Since moving to DNS, the responsiveness of the support team has been particularly noticeable. Employees have commented on the speed at which queries are answered and issues resolved. For Hazel, the absence of complaints has been equally telling. Rather than hearing when something has gone wrong, team members have gone out of their way to share positive feedback about their experience with DNS.

The relationship also goes beyond the support desk. Hugh remains closely involved, with regular catch ups providing an opportunity to discuss questions, address issues and look proactively at Momentum's wider IT and security requirements.

Today, DNS supports Momentum across its IT, Microsoft 365 and cyber security environment, providing the proactive management, strategic guidance and familiar support team the business was originally looking for. 

For Hazel, the relationship can be summed up simply:

Could your business benefit from proactive IT support and a stronger approach to cyber security? Contact DNS to find out how we can support your business.