Wall Boards & Analytics
Are you ready to stop missing opportunities, start improving your team’s performance and gain clear insight into your call data? Industry-leading tool Dimensions delivers the data you need to transform your business.
Real-Time Actionable Insights at Your Fingertips
Gain instant visibility into call performance with real-time dashboards and wallboards. Track key metrics like active and missed calls, queue status, response times, and peak hours to optimise team efficiency. Identify trends, ensure accountability, and prevent missed opportunities - all at a glance. Empower your teams with data-driven decisions to enhance customer experience and operational success.
How Wall Boards & Analytics can help Sales Teams
Missed calls can cost you deals. Call reporting and analytics provides live call statistics and performance metrics, enabling your sales team to track inbound and outbound calls in real time, ensure every lead reaches the right person, identify bottlenecks to boost efficiency, and make certain that all customers are being contacted consistently.
How Wall Boards & Analytics can help Support Teams
Customer satisfaction depends on fast, reliable communication. With 3CX Dimensions, support managers gain clear visibility into every call, enabling them to measure response times, monitor queues and agent performance, minimise missed or abandoned calls, and consistently maintain high call handling standards, ensuring every customer interaction is handled efficiently and professionally.
The Cost of a Missed Call
One missed call can mean lost revenue, dissatisfied customers, or missed opportunities to grow your business. With call reporting and analytics, you gain clear insight into where calls are being dropped or missed, can quickly identify and address gaps in employee performance, and ensure that every lead and customer is attended to promptly and efficiently, enhancing satisfaction, improving retention, and maximising business opportunities.
Let us increase your productivity
Get in touch with us to arrange a FREE IT, Managed Print, Communications or Workflow Automation consultation.
