Katrina Jones
Support Desk Call Handler/Scheduler
My responsibilities include logging and managing support calls, scheduling engineer visits and processing consumable orders for Xerox printers to ensure minimal disruption to customers. I provide both Level 1 and Level 2 IT support, resolving technical issues where possible and escalating more complex incidents when required. I maintain accurate ticket records and liaise closely with engineers, suppliers and customers to ensure timely and effective resolution of all support requests.
What music genre or song is your guilty pleasure?
I can’t possibly choose one: Hip Hop – Ghostface Killah – 2gether Bay Drum & Bass – Logistics – City Life
If you could instantly become an expert in something, what would it be?
Interior design as I would be able to transform spaces into functional, beautiful environments that reflect people’s personalities and needs, I could blend fabrics colours, textiles and palettes to make pieces look vibrant and aesthetically pleasing to the eye.
If you could swap jobs with anyone for a day, who would it be and what would you do? Entrepreneur or innovator
Of a tech startup that designs bionic/prosthetic limbs and sensors for people to help improve their mobility, because everyone deserves to run, jump or hug their friends and family again
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