Innes England
Hugh delivered a fully managed IT, cyber security and print solution for Innes England, combining proactive support, modern infrastructure and continuous security monitoring to enhance performance, resilience and user experience across multiple offices.
Services supplied
Cyber security
24/7
Innes England is a leading commercial property consultancy with offices in Birmingham, Derby, Leicester and Nottingham, supporting businesses and property owners across the Midlands for more than 35 years. With a growing team of 50 employees, the business required a reliable and proactive IT partner capable of supporting its long-term operational and security needs.
The Challenge
When Innes England first engaged with us, they were experiencing ongoing frustrations with their existing IT provider. Slow response times, limited end user support and a lack of strategic account management were beginning to impact day-to-day operations and user confidence.
In addition, much of the company’s infrastructure relied on ageing legacy systems, creating increased operational risk and limiting scalability, resilience, and cybersecurity readiness.
"We were looking for an IT partner that could provide a more responsive, proactive and personable service than we had previously experienced. It was important for us to work with a provider that understood our business, could support multiple locations effectively and would take a long-term approach to improving our IT environment. From the beginning, meeting Hugh and building that relationship gave us confidence that DNS genuinely understood both our operational needs and the importance of trust, communication, and reliability. That relationship, combined with their technical expertise and proactive approach, made the decision to work with DNS an easy one for us."
Hannah, Finance Director
The Solution
Our priority was to provide Innes England with a responsive, locally based IT partnership focused on reliability, user experience and long-term improvement.
As part of the initial onboarding process, we carried out a full upgrade of the company’s core server infrastructure. The migration was carefully planned and completed outside of working hours to ensure zero disruption to staff and business operations. The new environment, securely hosted within our data centre, delivered improved performance, resilience and scalability across the organisation.
Today, we provide fully managed IT support across all four offices, delivering:
Proactive monitoring and maintenance
Responsive user support
Strategic IT guidance and regular account reviews
Ongoing infrastructure and security improvements
Alongside IT support, we also deliver regular cybersecurity awareness training to employees, helping users recognise threats, reduce risk, and contribute to a stronger security culture across the business.
The organisation also benefits from the protection of our 24/7 Security Operations Centre (SOC), providing continuous monitoring and helping to identify and respond to potential threats as part of a proactive, security first approach to IT support.
In addition, we manage and support Innes England’s print infrastructure across all sites through a secure managed print solution built around Xerox devices and PaperCut software. This provides improved visibility and control over print activity, enhances document security through secure print release and helps reduce unnecessary printing and waste.
The Outcome
By modernising both the IT and print environments, Innes England now benefits from a stable, secure, and scalable technology platform that better supports its users and day-to-day operations.
The partnership has transformed their experience from reactive IT support to a proactive managed service, giving the business greater confidence in its technology, improved operational resilience and a platform that can support continued growth.
"I would describe DNS as a reliable and proactive IT partner that genuinely works as an extension of our business. The team is approachable, responsive and focused on delivering practical solutions rather than just reacting to problems. Since working with DNS, we’ve seen significant improvements in the stability, security and overall management of our IT systems, and we’ve built a strong working relationship based on trust and consistent support."
Hannah, Finance Director
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