HR:4UK

HR:4UK has spent over four decades supporting businesses across the country with HR consultancy, payroll services and HR software. Although based in Hinckley, their reach is national and their experienced team helps organisations navigate everything from employment law to sensitive people matters. With less than 15 employees, they understand the challenges many smaller businesses face when they don’t have an internal HR team of their own.

Despite their strong HR expertise, technology was an area where the organisation had always felt less confident. For many years, they had relied on the same IT provider, but after that company was acquired, the service deteriorated. Response times slowed, communication became inconsistent and the team felt increasingly like a ticket number rather than a valued customer. With limited internal technical knowledge and the growing need for reliable remote working, it became clear that a change was needed.

At the time, Sales Director, Hugh, had already begun building a relationship with the team at HR:4UK. He took the time to understand their challenges long before a formal partnership was discussed, which meant that when they were ready to rethink their IT and Telecoms setup, the trust was already there.

Once DNS began supporting the organisation, the transition was far smoother than expected. The team admitted they are not tech‑savvy, but DNS explained everything clearly and guided them step by step. Even the usual teething issues that come with any IT change were handled quickly and without stress. Everyone felt informed, supported and reassured throughout the process.

One of the biggest improvements was the move away from their ageing on‑premises server. DNS migrated them to a secure Azure environment, giving them a modern, flexible setup that made remote working significantly easier (particularly important for payroll processing). DNS also introduced a new 3CX phone system, replacing outdated desk phones with a solution that allows staff to make calls from mobiles or laptops wherever they are. Alongside this came support in achieving Cyber Essentials, a vital step for protecting sensitive HR and payroll data.

For HR:4UK, the most valuable part of the partnership has been the confidence it brings.

Today, HR:4UK describe DNS as a partner who aligns with their own business values and genuinely makes their working lives easier. The partnership has modernised their workplace, strengthened their security and removed the everyday frustrations of IT.

Ready to modernise your IT and telecoms with a partner you can depend on? If you’d like the same level of reliable support and peace of mind, get in touch with us today.