Flue Finder

Flue Finder is a Midlands-based supplier of flue systems, stove products, and installation accessories, serving both trade professionals and homeowners across the UK. Backed by more than 25 years of industry experience and HETAS-accredited expertise, the company has earned a strong reputation for combining technical knowledge with exceptional customer support and a comprehensive product range. Through its dedicated e-commerce platform, Flue Finder offers everything from flue liners and twin wall systems to stoves, cowls, and a wide range of installation accessories.

As a fast-paced business with a strong focus on customer service, Flue Finder required a communications platform that could support a highly responsive operation. DNS delivered a unified communications solution designed to improve flexibility, visibility, and customer service across the organisation.

One of the key benefits for Flue Finder has been the advanced call reporting and analytics functionality. With seasonal fluctuations creating periods of significantly increased demand, having immediate access to detailed call data has enabled the business to better understand customer behaviour, monitor response times and identify peak trading periods. Over time, this insight has also helped the team make more informed operational and staffing decisions, supporting long-term planning and continued growth.

Call recording has also become an invaluable feature within the business, by recording conversations, Flue Finder has been able to support internal training initiatives and drive continuous improvement across customer interactions. The ability to review calls has helped maintain high service standards and ensure customers consistently receive knowledgeable and professional support.

Flexibility was another major factor in the success of the solution as employees often need to remain connected while working remotely or away from the office, the 3CX mobile app and softphone functionality have given the team the ability to make and receive calls from anywhere without compromising on usability or performance. Despite offering a wide range of features, the platform has remained straightforward and intuitive for staff to use day to day.

Like with many changes within the business, Flue Finder were initially apprehensive about the reliability of a cloud based solution, however, since partnering with DNS, those concerns have completely disappeared.

The partnership between Flue Finder and DNS continues to evolve, with regular account reviews and proactive support helping the business maximise the value of its communications platform while ensuring it remains scalable for future growth.

If you want to benefit from greater flexibility, powerful reporting and a communications solution that keeps your business connected wherever you work, get in touch with DNS today to discover how we can support your organisation.