Customer Service & Support

Together we monitor, review and support key business contacts with all aspects of our agreement. In addition to the administration support team, our dedicated Account managers will also liaise and manage the relationships between value added solutions partners ensuring a smooth engagement roll out & implementation.

In-House Network Support

Dedicated Network Support Analyst’s are at hand, helping to configure our Xerox equipment to your Network, installing the print drivers and overview the device management tools to fully support the Xerox device.

Nationwide Service

All our Xerox digital solutions are serviced by Xerox (UK) Ltd and service is supplied when required by dedicated, regional product specific engineers at any location in the UK.

Our Team

Darren Marsh
Managing Director

Jennie Marsh
Director

Hugh Sutherland
Production Print Specialist

Paul Davies
Managed Services Specialist

Elliott Minns
Managed Services Specialist

Julia Callaghan
Business Development Executive

Jon Clements
Business Development Executive

Jane Higgins
Business Development Executive

Michael Close
Marketing Manager

Mark Harby
Solutions Specialist

Mark Parker
Support Services Manager

James Hopkins
Network Analyst

Connor Smyth
Support Consultant

Tracey Morely
Projects Manager

Susan Darling
Administration & Accounts Manager

Chelsea Burgess
Administration & Accounts Assistant

Dexter Hanson
Technical Support Apprentice

Max Bowen
Technical Support Apprentice

What People Say

“I have dealt with Darren on a number of occasions for the provision of scan and copy solutions and would recommend the services of his organisation Document Network Services. His expert advice was excellent and this in turn was backed up by superb service from the rest of his team.”

Estate Agents, Nottingham

“Hugh is different to your average salesman. Different because he cares about the product and because he puts the customer first; ensuring a quality product for the right client. His ability to account manage his clients is exceptional and keeping up-to-date with current technologies enables him to be the first port of call when you require a conversation about a new machine. He comes highly recommended to all.”

Drew Richardson-Walsh, Business Manager, Peridot Partners

“I have used Hugh to help source my last two machines and he was full of recommendations and ideas for me. Hugh always keeps in contact whether to touch base or with ideas, I have and would fully recommend using Hugh for your next Copier/Print solutions with his knowledge and printing background.”

David Welsher, Director/Owner, Primeprint

“I have worked with Hugh Sutherland for the last couple of years. During that time he has been an extremely reliable and supportive account manager. He has excellent knowledge of the available products and he went the extra mile to ensure I had all of the information I needed when I was researching the purchase of a major new piece of equipment. I have no hesitation in recommending Hugh.”

Barry Hayman, Director, Fineprint Nottingham

“Hugh has a great understanding of the print requirements of a Digital Print Shop. He listened to our requirements and gave the help and advice needed to buy the right equipment for our needs, keeping us informed at all stages. Hugh has since kept in touch, providing information, advice and ideas which has been very useful.”

Karen Arnold, Director, Lincoln Print & Copy Centre Ltd

“Hugh is a highly motivated person who always brings energy and enthusiasm to any product/service we required. Always professional and delivered as promised, on time and on budget. I would definitely be using Hugh again in the future.”

Karen Frisby, Owner, Hills Poly-Print Ltd
“I have used Hugh Sutherland to help source my last two machines for me and he was full of recommendations and ideas for me. Hugh always keeps in contact whether to touch base or with ideas, I have and would fully recommend using Hugh for your next Copier/Print solutions with his knowledge and printing background.”
Graphics Arts Customer, Nottinghamshire Based Printers

“I have worked with Hugh Sutherland for the last couple of years. During that time he has been an extremely reliable and supportive account manager. He has excellent knowledge of the available products and he went the extra mile to ensure I had all of the information I needed when I was researching the purchase of a major new piece of equipment. I have no hesitation in recommending Hugh.”

Graphics Arts Customer, Nottinghamshire Based Printers

“Elliott saw the opportunity for us to do an early upgrade on our copiers and put a deal in front of us that worked perfectly for us. Elliott has very good knowledge of the copier industry and keeps in regular contact, which I value as a customer of DNS.”

Kieran Spiers, Finance Director, NCS Fabrications

“Mark has assisted our business group for over 15 years with a unique blend of reliability, consistency and innovation which we find to be very rare in the tech world.  The new product delivery, management systems and implementation have allowed us to grow at considerable rates whilst maintaining, or in some cases lowering our overall liabilities and costs.”

Dave Horton, Director, Associated Beauty Therapists Ltd

“Mark has assisted our business group for over 15 years with a unique blend of reliability, consistency and innovation which we find to be very rare in the tech world.  The new product delivery, management systems and implementation have allowed us to grow at considerable rates whilst maintaining, or in some cases lowering our overall liabilities and costs.”

Jayne Blake, Operations Director, PromoPack Digital Studios

“Mark has been available for consultation out of working hours, at weekends and when he’s supposed to be on holiday. And it’s that level of support that we as a business, and I personally, have come to rely on in helping to keep us ahead of our competitors.”

Jayne Blake, Operations Director, PromoPack Digital Studios