Always keeping you covered
Remote & on-site support for all your devices.
Your experience does not end once you have acquired one of our products – we have a wide-range of support services to meet your every need.
We understand the importance of maintaining optimum productivity in an office print environment and provide a range of first class services that allow you to focus on the core areas of your business whilst maximising hardware productivity. No matter how big or small, we provide a support solution which is right for you. From online to onsite support, our dedicated support team work hard to deliver results you expect.
How We Support
Your Xerox experience does not end once you have acquired a Xerox product.
Experience counts, and for over 40 years Xerox have been providing customers with peace of mind, because you can rely on Xerox to minimise your downtime, maximise productivity and protect your investment.
Over 45% of Xerox customers’ issues are resolved online or by phone. So in almost half of cases, your product will be back up and running in no time.
Choice of support For rapid problem-solving you can access online support 24/7 or speak to our experienced support team on the phone.
Software support access
Over 80% of software problems are resolved remotely by our highly skilled and experienced analysts.
On-site Technical Support
If your product needs hands-on technical support, one of our Xerox trained engineers will be on-site by the next business day, or even sooner in most regions, to deliver prompt on-site care. All spare parts, labour, software and travelling expenses are included in your service charge.
No matter how big or small, we provide specialist support above and beyond that of standard Xerox service plans.
Short term printer and copier rental
Produce documents for special events or meet short term printer and copier rental demand, from 3 days up to 1 year duration.
Bespoke analyst support
Solutions and advice from the experts in workflow solutions, document systems and processes.
Reliably and quickly move basic office equipment or complete print rooms.
We can also provide product training to ensure that workgroups can make the best use of the feature rich functionality available across Xerox hardware.
We offer a wide range of Network Analyst Services to ensure that your print infrastructure is installed, connected and set up in a manner that will optimise your investment.
Our trained network analysts can assist with:
- Re-networking of Xerox devices.
- Setup & Installation of drivers on new PCs & laptops.
- Configuration of scanning to a network folder or email.
- Diagnostics to help fix printing/network issues.
Our engineers deliver prompt care and rapid problem solving and will be on site, where required, by the next business day, or even sooner in most regions. All spare parts, labour, software and travelling expenses are included.
All Xerox digital solutions are serviced by Xerox (UK) Ltd and service is supplied when required by dedicated, regional product specific engineers, who carry spare parts to fix machines on-site instantly, at any location in the UK.
45% of issues are resolved online or by phone.
So in almost half of cases, your product will be back up and running in no time.
80% of software problems are resolved remotely.
Our highly skilled and experienced analysts provide prompt problem solving before business is affected.
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Remote & On-Site Support
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What People Say
“DNS run a very good support logging system that allows them to control all issues quickly and promptly. When I log a support email I get an automatic response telling me it’s in the system, and more often than not an email back within 5 mins with a resolution or a plan to correct to the problem.”