Some of the benefits that our solutions can provide to Customer Service & Administration teams include:

1. Improved Customer Experience

Paper-related data loss has affected 82% of companies – however a document management system will ensure that documents and data are never lost. Plus, speed up customer service with quick and easy document location.

2. Present A Professional Image to Callers

Sophisticated call queuing features manage your incoming calls, placing them in a queue with music or marketing messages and assigning them to a customer service agent as soon as they become available.

3. Save Time on Data Processing

Automatic data processing transforms documents into searchable PDFs – minimising the need for manual data entry and lessening the risk of human error.

4. Keep Confidential Information Private

From creation to sharing, printing to archiving, a complete audit trail is available throughout the entire document journey. This delivers easy monitoring and – if needed – quick identification of the cause of a security breach.

5. Swiftly Move Documents Through Your Business

Automatically route documents across your business quickly and efficiently, whether digital, hard copies or handwritten.

To discover how our solutions could help your Customer Service & Administration teams, click here or call 0845 034 0895.